How can we help?

Android phones and tablets running Android 8.0 or newer. An iPhone version is planned; we'll announce it here.

Android only tells an app how long other apps are open if you grant Usage Access. TimePaws uses it to measure minutes in the apps you chose to track. It cannot see what happens inside those apps.

That permission lets your animal appear on top of the app you're using. Without it, TimePaws falls back to a regular notification.

Some phones aggressively stop background apps to save battery. Open TimePaws once, and in Android Settings > Apps > TimePaws > Battery, choose Unrestricted (the wording varies by manufacturer). Also check that Usage Access is still on.

Yes. Long-press an empty spot on your home screen, choose Widgets, and drag TimePaws onto the screen. It shows today's minutes against your limit and updates as you go.

Tap it. If you need a moment to finish something, use the 2 more minutes button or press and hold the animal. That snooze works once per session.

Yes. In Settings > Reminder style, choose Notification for a plain heads-up notification, or Off to keep only the statistics. On a device linked to a family as a child, reminders can't be switched off entirely, but a notification is available.

Calm: every reminder is the same gentle visit. Playful: if you ignore reminders, the animal comes back bigger, faster and grumpier. Persistent: like Playful, plus extra chimes and stronger vibration.

Use Preview reminder in Settings. Your animal appears right away so you can try different animals, styles and moods.

Yes. In Settings, give them a name and they'll wear it as a little tag when they visit.

On your phone, open Family and create a family. You'll get a 6-letter code. On your child's device, choose to join a family, enter the code and a first name or nickname. That's it, no accounts or passwords.

Up to six devices per family.

TimePaws already sends at most one alert per hour for each kind of limit, per child. You can also choose Quietly (no sound), switch alerts off, or set quiet hours. Alerts during quiet hours arrive silently and wait for you.

The child's device clock is set to a different time zone than yours, so "today" starts and ends at a different time. On the child's device, open Android Settings > System > Date & time and turn on automatic time zone.

Maybe, but not necessarily. A device that is switched off, offline or restricted by battery saving can't report. Check the "last seen" status on the card. TimePaws is an estimate, not a guarantee.

Yes, always. The child's home screen shows when sharing with a family is on. We believe kids should know, and TimePaws can't be hidden.

On the parent's phone: Family dashboard > Customize > remove the device. The screen time it shared is deleted.

No. Pro ($4.99) and Family ($14.99) are one-time purchases through Google Play. See pricing.

Use the same Google account, open TimePaws and tap Restore purchase. Children's devices get the Family unlock automatically through the family link.

Purchases are processed by Google Play, which handles refunds under its own policy. Please contact us first if something isn't working.

Nothing, unless a device is linked to a family as a child. Then it shares daily totals (minutes per app, number of sessions, which hours of the day) and limit alerts with your family group. Never messages, photos, browsing or location. Details are in the privacy policy.

In the app: Settings > Delete my data. On a parent's phone this deletes the family, every child's shared screen time and your account. A child's data is deleted by removing that device from the parent's dashboard. You can also email privacy@tera-quark.com with your family code.